Doctor Mediator

Aaron—Let the Mediating Begin

Mesu AndrewsFeatured Articles 2 Comments

Have you noticed how important that first point-of-contact person is at your doctor’s office? We used to call them receptionists, but they have different titles nowadays. “Patient Care Specialist” (PCS) is the most appropriate title I’ve seen for those mediators who are really good at their jobs. Concerns arise when my favorite and fabulous PCS leaves the practice, and I …